Posted on : 2022-08-19 02:40:19
Article : Good evening, Friday Management TASK 204- Airlines industry estimates peg India to be the world's largest aviation market by 2030, there is a greater need for the business to be agile and for the HR function to be a partner at every step in this journey.
Like in any other service industry Human Resources Department plays a crucial role in airline industry too to cope with the challenges of advancement in technology, changing markets, industry restructuring and more competitive domestic and international business environment. The employees training should be with the motive of “You can make the difference” whereby employee enhanced ability contribution increases to the maximum. Effective management of delivery process helps to differentiate between an ordinary and excellent airline. To achieve the status of an excellent airline, all airlines in India have competent HR leaders and training facilities committed to seriously perfecting skills of their valued employees.
The challenges of the rapid pace of change in the aviation industry requires human resources professionals to be ready to change with the circumstances like mergers, acquisitions, environmental issues, increased regulation, and international engagement. Each circumstance bring their own set of challenges to HR employee motivation and how they influence employee retention.
As Airlines industry estimates peg India to be the world's largest aviation market by 2030, there is a greater need for the business to be agile and for the HR function to be a partner at every step in the journey. Instead of being dragged down by environmental challenges around a changing market scenario, volatile rupee, fuel prices and talent crunch, - the mantra for the leadership team and HR has been about constantly looking to "be better than who we were yesterday". This urge to stay humble and strive to be better permeates throughout the organization and the guiding principles continue to centre around "on time, courteous service/hassle free and low fare”
We have taken Indigo as an example to discuss in this article. IndiGo commenced operations in August 2006, as a low-cost airline in a competitive and highly regulated Indian aviation space and today, it is the largest airline in India with highest market share and a more than fleet of 104 aircrafts. Till before the COVID 19 restrictions, it used to operate close to 700+ flights daily and is now regarded as the second largest low-cost carrier in Asia.
Indigo proudly boasts of their IndiGo stands for "on time", "courteous service/hassle free", and "low fare" and for customers, every touch point at every level is what creates this experience. The customers/flyers brand experience is sum total of their interaction with Indigo’s employees, be it on the ground, at the check-in counter, at boarding, during the flight, when collecting their luggage, or when interacting with customer support, etc. Thus, it becomes even more important that every employee in the company abides by the three guiding principles.
For the employer it is a journey of making a winning workplace through creating differentiated employee experience. A closer scrutiny of employee experience, leadership's vision and design of people programs, practices and policies brought to light certain organization actions that showcase how the organization is focusing on bringing alive a customer grade experience for its employees across all touch points.
Post your perceptive motivational programs, on our comments box or mail us as to how “Indigo could have offered to their employees”. Our Good Morning Management Solution for the TASK 204 post on 22nd August will have the Indigo strategies.
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